While we ship to 170 countries worldwide, we are currently only able to offer free shipping to UK residents. Free shipping is available on orders over £25 for UK customers only. Unfortunately, due to varying shipping costs and regulations internationally, we are unable to extend this offer beyond the UK at this time. We appreciate your understanding and are always looking for ways to improve our shipping options globally.

Our goal is always to under-promise and over-deliver. Due to variations in production and processing times, we cannot provide exact shipping estimates beyond what is stated on our website at the time of your order. 🌍 Delivery times vary based on your location. Check the table below for estimated delivery times: Tracking numbers will be emailed to you after a brief processing period. We typically process orders within 1-5 days. While we strive to ship on time, delays can occur in rare cases. If your order isn't received within 8 weeks, you’re eligible for a full refund 🌟

Depending on your location, you will be presented with one of the following shipping options: Tracked Shipping Tracked with Signature Signed Delivery If your country supports tracked delivery, you will receive a tracking number via email once your order has been shipped. ⏰ Please allow up to 7 days for shipping activity to be updated.

Supply of Physical Products When you buy goods from a business, you have several legal rights as a consumer. These include the right to claim a refund, replacement, repair, and/or compensation if the goods are faulty or misdescribed, within 14 calendar days from the day after you receive the goods. A consumer who has purchased goods via an online platform has the right to cancel and claim a refund without providing any reason or justification and without incurring any liability (unless the value of the goods has been diminished due to handling beyond what is necessary to assess their nature) within 14 calendar days of receiving them. You cannot return or receive a refund for goods that have been personalised or custom-made to the consumer's specifications. The right to cancel does not apply to such products. This includes, but is not limited to, items like a mug or planner with a person’s name or initials on it, or a commissioned painting of the customer’s family or pets. Supply of Digital Products On our digital product pages, it is clearly stated that by downloading instant access digital products, you acknowledge that you have lost your right to cancel or receive a refund. This acknowledgment is also confirmed in the confirmation email we send as part of your download process. However, if the download contains errors or is faulty and unusable, we will provide a refund as long as the request is made within 14 calendar days of receiving the goods. What Are the Steps to Return an Item or Get a Refund? If you receive faulty products, feel they have been misdescribed, or wish to return a product within 14 days of receiving it, please email our customer support team at: hello@paperay.co.uk Here’s a step-by-step guide for returning items and requesting a refund: 1. Contact Us Within 14 Days Email our customer support team within 14 calendar days from the day after you receive your order. 2. Provide Order Information Include the email address linked to your order, an order number if available, and describe the issue. Attach photos if possible to help us understand the problem. 3. Wait for Our Response We strive to respond within 3 days. You will receive further instructions on how to proceed with the return. 4. Return the Items Once we've confirmed your return, you have an additional 14 days to send the goods back to us. Unless the item is faulty, you will be responsible for the return shipping costs, which must be tracked to ensure safe delivery. (**Please return all original packaging and materials when sending back the item.) 5. Refund Issuance After we receive the returned items, we will process your refund. We will reimburse you within 14 days of receiving the goods back. The refund will be issued using the same payment method you used originally. Important Information - If a refund is agreed upon, once all items are returned, we will refund the original amount paid for the items. However, unless the item is faulty, you will be responsible for the return costs. - We reserve the right to deduct an amount from the refund (or charge the customer) if the value of the goods has been diminished due to handling beyond what is necessary to assess their nature, characteristics, and function, or if the entire product has not been returned in an unused condition. - If the item is returned used or damaged beyond what is necessary to evaluate its condition, we may deduct up to the full amount from the refund to cover the loss in value. - Please return all original packaging and materials when sending back the item. Timeframe Clarification: The 14-day return period starts from the day after you receive the products. Clarity on Responsibility for Return Shipping Costs: In cases of non-faulty items, the return must be tracked to ensure its safe delivery and customers will be responsible for return shipping costs. Address for Returns: We will provide details on how and where to return the items. We will be here to support you every step of the way. Processing Refund Clarification: Refunds will be processed within 14 days after receiving the returned goods. This timeframe complies with legal requirements.

Absolutely! You can cancel or modify your order within 12 hours of confirmation. Please email us with your name and the email address associated with your order at: hello@paperay.co.uk 🕒 After 12 hours, your order will be processed, and changes or cancellations will no longer be possible.

We accept all major credit cards, as well as Apple Pay and Google Pay.

Depending on your country, some packages may incur import duties. Please be aware that new EU VAT regulations might lead to higher duties on packages arriving in EU member states. Buyers are responsible for any customs and import taxes that may apply. We are not liable for any delays caused by customs processing.

Our shipping and processing fees are calculated based on the order's weight, processing, handling, and packaging, as well as delivery to your location. 🙌 Shipping charges are determined by the current rates of the courier service we use and may vary depending on the items ordered and the delivery destination.

Unfortunately, if applying discounts during checkout reduces your subtotal below the qualifying threshold (£25 for UK orders only), you will no longer be eligible for free shipping.

Since all our products are handmade with love and made-to-order, unfortunately, we cannot provide overnight, express, or expedited shipping at this time. 👀 Keep an eye out though - once your order is ready, you'll receive a shipping confirmation email when your package is dispatched.

- You will receive an order confirmation email when you make a purchase. - If your country supports tracked delivery, you will receive a tracking number via email once your order has been shipped. - If you don't see your confirmation emails in your inbox, be sure to check all your email accounts, as well as your Spam/Junk folder. - If you think you may have entered your email address incorrectly during checkout, simply contact us, and we'd be happy to help! Occasionally, we print shipping labels in advance of packing. This may trigger a shipping confirmation email with tracking information, but please note that the order will not be shipped until the package is processed and received by the postal carrier.

We are excited to share that we currently offer shipping to 170 countries worldwide! 🌍 Depending on your country, you will be offered one of the three options: Tracked Shipping Tracked with Signature Signed Please see the list of countries below to check if we ship to yours. 😊 A Algeria - (Signed for shipping only) Andorra - (Tracked shipping only) Angola - (Signed for shipping only) Anguilla - (Signed for shipping only) Antigua / Barbuda - (Signed for shipping only) Aruba - (Signed for shipping only) Australia- (Tracked shipping only) Australia - Norfolk Island - (Tracked shipping only) Austria - (Tracked shipping only) B Bahamas - (Signed for shipping only) Bahrain - (Signed for shipping only) Bangladesh - (Signed for shipping only) Barbados - (Tracked & Signed for shipping only) Belgium - (Tracked shipping only) Belize - (Tracked & Signed for shipping only) Bermuda - (Signed for shipping only) Bolivia - (Signed for shipping only) Botswana - (Signed for shipping only) Brazil - (Tracked shipping only) British Indian Ocean Territory - (Signed for shipping only) British Virgin Islands - (Signed for shipping only) Brunei Darussalam - (Signed for shipping only) Bulgaria (Republic) - (Tracked & Signed for shipping only) C Cambodia - (Tracked & Signed for shipping only) Canada - (Tracked shipping only) Canary Islands - (Tracked shipping only) Cayman Islands - (Tracked & Signed for shipping only) Chile - (Signed for shipping only) China - (Tracked & Signed for shipping only) Christmas Island (Indian Ocean) - (Signed for shipping only) Christmas Island (Pacific Ocean) - (Signed for shipping only) Cocos (Keeling) Islands - (Signed for shipping only) Comoros Islands - (Signed for shipping only) Cook Islands - (Tracked & Signed for shipping only) Costa Rica - (Signed for shipping only) Croatia - (Tracked shipping only) Curacao - (Signed for shipping only) Cyprus - (Tracked shipping only) Czech Republic - (Tracked shipping only) D Denmark - (Tracked shipping only) Djibouti - (Signed for shipping only) Dominica - (Signed for shipping only) Dominican Republic - (Signed for shipping only) E Ecuador - (Tracked & Signed for shipping only) Egypt - (Signed for shipping only) El Salvador - (Signed for shipping only) Equatorial Guinea - (Signed for shipping only) Estonia - (Tracked shipping only) Eswatini (previously Swaziland) - (Signed for shipping only) F Falkland Islands - (Signed for shipping only) Faroe Islands - (Tracked shipping only) Fiji - (Signed for shipping only) Finland - (Tracked shipping only) Finland - Aland Islands - (Tracked shipping only) France - (Tracked shipping only) French Guiana - (Signed for shipping only) French Polynesia - (Signed for shipping only) French South Antarctic Territory - (Signed for shipping only) G Gabon - (Signed for shipping only) Germany - (Tracked shipping only) Gibraltar - (Tracked shipping only) Greece - (Tracked shipping only) Greenland - (Tracked shipping only) Grenada - (Signed for shipping only) Guadeloupe - (Signed for shipping only) Guam - (Signed for shipping only) Guatemala - (Signed for shipping only) Guernsey - (Tracked shipping only) Guyana - (Signed for shipping only) H Honduras - (Signed for shipping only) Hong Kong - (Tracked shipping only) Hungary - (Tracked shipping only) I Iceland - (Tracked shipping only) India - (Tracked shipping only) Indonesia - (Tracked & Signed for shipping only) Ireland - (Tracked shipping only) Israel - (Tracked shipping only) Italy - (Tracked shipping only) J Japan - (Tracked shipping only) Jersey - (Tracked shipping only) Jordan - (Tracked & Signed for shipping only) K Kazakhstan - (Tracked & Signed for shipping only) Kiribati - (Signed for shipping only) Kosovo - (Signed for shipping only) Kuwait - (Signed for shipping only) L Laos - (Signed for shipping only) Latvia - (Tracked shipping only) Lesotho - (Signed for shipping only) Liechtenstein - (Tracked shipping only) Lithuania - (Tracked shipping only) Luxembourg - (Tracked shipping only) M Madagascar - (Signed for shipping only) Mahore (also known as Mayotte) - (Signed for shipping only) Malawi - (Signed for shipping only) Malaysia - (Tracked shipping only) Maldives - (Signed for shipping only) Malta - (Tracked shipping only) Martinique - (Signed for shipping only) Mauritius - (Signed for shipping only) Melilla - (Signed for shipping only) Mexico - (Signed for shipping only) Micronesia - (Signed for shipping only) Monaco - (Tracked shipping only) Mongolia - (Signed for shipping only) Montserrat - (Signed for shipping only) Mozambique - (Signed for shipping only) N Namibia - (Signed for shipping only) Nauru Island - (Signed for shipping only) Netherlands - (Tracked shipping only) Netherlands Antilles - Bonaire - (Signed for shipping only) New Caledonia - (Signed for shipping only) New Zealand - (Tracked shipping only) Nicaragua - (Signed for shipping only) Niue Island - (Signed for shipping only) North Macedonia - (Signed for shipping only) Norway - (Tracked shipping only) O P Palau (known also as Belau) - (Signed for shipping only) Panama - (Signed for shipping only) Papua New Guinea - (Signed for shipping only) Paraguay - (Signed for shipping only) Peru - (Signed for shipping only) Philippines - (Signed for shipping only) Pitcairn Island - (Signed for shipping only) Poland - (Tracked shipping only) Portugal - (Tracked shipping only) Puerto Rico - (Signed for shipping only) Q Qatar - (Signed for shipping only) R Republic of Ireland - (Tracked shipping only) Reunion Island - (Signed for shipping only) Romania - (Tracked shipping only) S Samoa - (Signed for shipping only) San Marino - (Tracked shipping only) Sao Tome & Principe - (Signed for shipping only) Saudi Arabia - (Tracked shipping only) Seychelles - (Signed for shipping only) Singapore - (Tracked shipping only) Slovakia - (Tracked shipping only) Slovenia - (Tracked shipping only) Solomon Islands - (Signed for shipping only) South Africa - (Signed for shipping only) South Georgia and South Sandwich Islands - (Signed for shipping only) South Korea - (Tracked shipping only) Spain - (Tracked shipping only) St Eustatius - (Signed for shipping only) St Helena - (Signed for shipping only) St Lucia - (Signed for shipping only) St Maarten - (Signed for shipping only) St Pierre Miquelon - (Signed for shipping only) St Vincent & The Grenadines - (Signed for shipping only) Suriname - (Signed for shipping only) Sweden - (Tracked shipping only) Switzerland - (Tracked shipping only) T Thailand - (Tracked shipping only) Tokelau Islands - (Signed for shipping only) Tonga - (Tracked & Signed for shipping only) Tunisia - (Signed for shipping only) Turkey - (Tracked shipping only) Turks & Caicos Islands - (Signed for shipping only) Tuvalu - (Signed for shipping only) U United Arab Emirates - (Tracked shipping only) United Kingdom - (Tracked shipping only) Uruguay - (Signed for shipping only) US Virgin Islands - (Signed for shipping only) USA - (Tracked shipping only) V Vanuatu - (Tracked & Signed for shipping only) Vatican City State - (Tracked shipping only) Vietnam - (Tracked shipping only) W Wallis & Futuna Islands - (Signed for shipping only) Western Sahara - (Signed for shipping only) X Y Z Zambia - (Signed for shipping only) Disclaimer; From time to time, we may not be able to offer postage to certain countries listed here. Unfortunately, we cannot be held responsible if you attempt to make a purchase and your country is not listed in the dropdown menu during the checkout process. While we strive to maintain this list and keep it up to date, there may be events beyond our control that prevent us from providing an exhaustive and current list. Therefore, this list should only be used as a guide and not as a definitive source.

Unless explicitly stated otherwise in a written and signed contractual agreement, the copyright ownership of any artistic work commissioned from this website remains with the original creator, Jay Wynn (trading as Paperay). As the copyright owner, the creator retains exclusive rights over the use of the work. These rights fall into two primary categories: Economic Rights: These include the rights to copy, license, rent, lend, perform, display, adapt, translate, and showcase the work in a public forum on any and all social media channels. Moral Rights: These rights protect the creator’s honor and reputation and include: The right to be identified as the creator of the work. The right to object to derogatory treatment of the work. The right to object to false attribution of the work. Unless a specific, signed agreement transfers ownership, the copyright remains with the creator.